Online Intelligent Routing

Our online Intelligent Routing plans let you take control yourself making it even easier for you to manage and control your inbound calls with all the functionality you need

If your requirements are more complex and you need the flexibility to change where your calls are delivered to, and when, then you can take control yourself using one of our online Intelligent Routing plans. These will allow you to make instant changes to how your calls are delivered via the web at any time of the day – from your own PC.

More ways our online planning package will help you manage your calls

Vision

Vision is a web-based call statistics platform that allows you to generate and analyse your call data. The system provides near real-time data taken directly from call detail records. Vision is extremely easy to use and provides an accurate insight on the performance of your calls, enabling you to manage your business more effectively.

Mid-Call Transfer

Mid-Call Transfer allows callers to be transferred anywhere in the world without re-dialling, enabling multiple sites to act as one.

Call Record

Call Record allows conversations to be recorded at the touch of a button or automatically without having to invest in costly recording equipment. Call Record is ideal for training, quality control and for organisations that have a legal or regulatory requirement to record calls.