Class Telecommunications

Case Studies

1. South Gloucestershire Leisure - One Number Solution

   South Gloucestershire Leisure Trust (SGL) operates 5 Leisure Centres across South Gloucestershire. Working in partnership with South Gloucestershire Council, the community strategy and overall shared philosophy is to contribute to the improved health, cultural and social well being of the local community improving quality of life.

2. Volunteer recruitment campaign benefits from network based call management plan

   Faced with the challenge of receiving a high volume of calls from a nationwide campaign to recruit volunteers, our customer needed to ensure that all calls were handled promptly. In the region of 100,000 calls were expected in a short period of time - it was important to record and capture all caller details for fulfilment

3. Simple 'Time of Day' call routing plan ensures success of 24 hour helpline

   Setting up of a new 24 hour helpline created a potential problem for handling calls out of office hours and at weekends. Our customer has been able to organise a team of volunteers working from home to receive calls to the helpline on a rota basis, but needed an affordable call management solution to route calls to them

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