Class Telecommunications

We can provide a Cisco 1841 router as part of of a bonded DSL Broadband service circuit that is provided by Murphx (Griffin do not offer any bonded circuits). These are pre-configured and managed and monitored by Murphx's NOC. In theory there is no reason why we can not provide a router as a box shift - but we would just back off the manufacturers warranty and would not offer technical support on it. We certainly could not pre-configure it, as this would leave us open to offering support on the bonded circuit.

Having a static/fixed IP address has advantages mainly for more involved internet users, such people who run businesses.For example with a static/fixed IP address to can set-up an email account directly to your computer without needing to use a email provider such Hotmail or Gmail. This is of particular use if you run your own business, especially as having a static/fixed IP address allows you to run your own website server. Static/fixed IP addresses also allow you to access your computer remotely, so you can log into your computer wherever you are in the world. Static/fixed IP addresses also allow you a File Transfer Protocol (FTP) server which allows you to transfer information between computers easily and efficiently. Static/fixed IP addresses also reduces downtime. Disadvantages of static/fixed IP Addresses: The main problem with static/fixed IP addresses is that it makes your computer more vulnerable to hackers; because the address doesn?t change it means that a hacker can attack your computer repeatedly but with sufficient protection, such as a firewall, this negates that problem.

If a customer moves premises and has broadband associated with their analogue line/s, when they move premises the broadband will be ceased. If they require broadband at their new premises, they will need to make an order for broadband service to be reprovided at the new premises. If the customer has broadband with another provider they will need to notify their current broadband provider that they are planning to move their line and will need to reorder broadband at their new premises or if their broadband is with us, we will need a reprovision order.

This describes the maximum number of users sharing the bandwidth The physical characteristic of a telecommunications system that indicates the speed at which information can be transferred. For ADSL Asymmetrical Digital Subscriber Line - A telephone line with uneven transmission rates; half the transmission can attain speeds up to 640 kbps; the other half can attain speeds of 2.048 Mbps or greater in the opposite direction. , speeds of up to 8 Mb/s are currently offered, 2 Mb/s is sufficient to transmit a video signal. Technologies such as VDSL offer the possibility of providing data rates of up to 15 Mb/s. on the broadband connection between your local exchange and your broadband provider. Standard contention ratios are 50:1 and 20:1.

The fee is currently £10

The DDI billing available via Gamma has some limitations, can be removed by mistake uness it is absolutely clear that it is required and is not entirely consistent in its delivery of data to Class. It should therefore only be sold as part of our package to those customers who would like it, rather than for those for whom it is a must have.In certain circumstances Gamma DDI Billing simply does not work at all. These are generally a) if it has not specifically been provisioned against the customer's main CLI This allows the caller's telephone number to be displayed when the call is received. This helps the agent identify the caller. Another name for a telephone number! , b) if the PABX is not set up actually to deliver DDI data along with the outbound call over the Gamma network and c) if there are some sorts of special customer requirements such as making the presenting CLI This allows the caller's telephone number to be displayed when the call is received. This helps the agent identify the caller. Another name for a telephone number! invisible to the called party. OPAL extension level billing does work and is tested. This will obviously present different bill data to Gamma DDI billing, as it is genuine extension level billing, unless of course the DDIs are specifically linked to the extensions. It does require custom programming of the customer's PABX by Ben and his team, but this is not too difficult to do. Since OPAL is not our default carrier, Provisioning also need to be made clearly aware of this requirement. Also needed by Billing so as to effect a clear bill presentment is a list of all extensions, their descriptions and their subsite allocations. This is now in place and working at Boston CVS, which means that we can give them their subsite breakdowns by extensions within their standard bill, rather than them having to collect and deliver daily/monthly switch data and us having to go to a lot of work to process that through a different system to equate to the overall bills.

Class Billing services include; Billing format option - online invoices, email bills and paper bills. Payment options - direct debit, BACS transfer or standard cheques, but we prefer Direct Debit – it’s greener and we get paid on time! Bill management options; single bill with sub-site cost centring, or a single bill with the site manager receiving a statement of expenditure for viewing or all sites invoiced individually, with Head Office visibility. Billing reports including Top 10 numbers by length of call, top 10 most expensive numbers called, top 10 most frequently dialed numbers or top 10 individual calls by value. And graphical analysis can be completed to show Monthly Call spend, Daily Call Spend, Calls by time of day and Calls by day of the month, for example.

CDR is a record containing information relating to a single call or session stands for Call Data Record. All calls generate a call data record automatically.

Class outsources it's billing services to Aurora kendrick James who despatch Class branded bills and invoices and provide Class with a billing platform we can access to view customer's services and costs.

No. All our charges are clearly shown on our Broadband Packages and Pricing order form.

You need to have a BT phone line. Broadband access is also subject to local availability and capacity levels. We can check this for you.

Least Cost Routing is the process that provides customers with cheap telephone calls. Within a telecoms carrier, an LCR team will be choosing routes from between twenty to over one hundred suppliers for five hundred or more destinations across the world on a weekly or even daily basis to maintain a competitive cost base and acceptable call quality. Class works with two key suppliers who provide LCR and so offers us competitive wholesale call prices.

Carrier Pre-Select is is the next Least Cost Routing step – where we use other suppliers to route our customer’s calls and pre-select where the call traffic goes – i.e. not over BT’s retail network. This is done automatically at the customer's exchange when the customer requests to transfer calls to us – we set up the calls to pass over our network and bypass BT’s. It can also be set up using a four digit code for a specific route - e.g. homeworkers can be given access to CPS Allows you to choose which telecommunications provider you want to carry your voice calls. when provided with a bypass number (usually 1xxx) to dial onto their phone before they dial out to make a call.

IDA Access to services via another Carrier's network can be via indirect access (using a short dialling prefix) is Indirect Access - where we can set up calls to be routed over another carrier's network.

Gamma Telecom and BT Wholesale. We also use Kingston as backup where our other carrier/s may suffer outage.

We provide reservationless audio conferencing where customers just set up conferences themselves using dedicated conference numbers and access codes and following a set of instructions, invite people to attend and Glance, downloadable software providing secure screen-sharing capability. We do not provide Webinar services.

A webinar is a neologism to describe a specific type of web conference. It is typically one-way, from the speaker to the audience with limited audience interaction, such as in a webcast. A webinar can be collaborative and include polling and question & answer sessions to allow full participation between the audience and the presenter. In some cases, the presenter may speak over a standard telephone line, pointing out information being presented on screen and the audience can respond over their own telephones, preferably a speaker phone. There are web conferencing technologies on the market that have incorporated the use of VoIP audio technology, to allow for a truly web-based communication. Webinars may (depending upon the provider) provide hidden or anonymous participant functionality, enabling participants to be unaware of other participants in the same meeting.

Conferencing is the communication between three or more sites that are linked by a voice only telecommunications medium.

Basic web conferencing via a simple piece of screen-sharing software, which is downloaded by the customer from a Class internet link. The customer then sets up the software on their computer (following a setup wizard) and can then send an email to conference attendees. Attendees then access a dedicated Glance meeting link that will provide them visibility of the host’s presentation material/document direct on his/her computer.

Using a computer, video camera, and network such as the Internet, to conduct a live conference between two or more people. Class does not currently provide this service.

Web conferencing is used to conduct live meetings or presentations over the Internet. In a web conference, each participant sits at his or her own computer and is connected to other participants via the internet. This can be either a downloaded application on each of the attendees computers or a web-based application where the attendees will simply enter a URL (website address) to enter the conference.

They cannot move the analogue and upgrade to ISDN An international standard for end-to-end digital transmission of voice, data, and signaling. In a videoconference it is a system that provides simultaneous voice, video, and text transmission between individual desktop videoconferencing systems and group (room) videoconferencing systems. under these circumstances. They will need to have a new install of the ISDN2e System line x 2 and then have one of the lines renumbered with their current analogue line number and then cease that line in the old office. Pricing for this is on the intranet Lines and Calls section (Fixed Line sheet). And existing customer pricing depends on what their spend is and what services they have with us.

£30.50 for a PSTN Also know as Plain Old Telephone System, this refers to the world's collection of interconnected public telephone networks designed primarily for voice traffic. line, £100 for ISDN2 per DDI range or for a single number and from £60 for an ISDN30 line. For full pricing see the Fixed Line pricing sheet.

They/the builder will need to register the new building/s with the Royal Mail as they will need a postcode for BTO registration! They will need to have the builder to contact BT Openreach and get the building/units registered and request that service is brought in for the building - like getting set up for gas/electricity/water - BTOpenreach will need to bring in service to the new building. We will also need what is called a BTO Congo reference number from them for that. Ben's team can provide more detail on that. The customer must confirm the address of the new building/s and the new office for us. If it's new buildings the address cannot be the same as the old office - the new building should have a new address registered.

Yes - Class customers on fixed line services will be charged a 3p connection charge for outbound landline calls made to 0845 numbers. BT has imposed a connection charge for 0845, which we, like all Service Providers, have reluctantly had to pass on to our customers. Via our invoice we have advised all customers that calls to 0845 numbers have a 3 pence connection charge.

"The customer wants ISDN2e with 4 channels. ISDN2e comes with 2 channels so; 1) Convert the existing analogue to ISDN2e = £249 unless they converted with the call commitment of 3 years which brings up a charge of £124. 2) For the additional 2 channels they need another ISDN2e line, the supply of which is £149 for three years with the call commitment. ISDN2e comes with 2 channels per connection. So if 4 channels are required order 2 ISDN2e System connections ? this will create a single 4-

The customer wants ISDN2e with 4 channels. ISDN2e comes with 2 channels so; 1) Convert the existing analogue to ISDN2e = £249 unless they converted with the call commitment of 3 years which brings up a charge of £124. 2) For the additional 2 channels they need another ISDN2e line, the supply of which is £149 for three years with the call commitment. ISDN2e comes with 2 channels per connection. So if 4 channels are required order 2 ISDN2e System connections – this will create a single 4- channel In general, channel refers to the path between two endpoints. A single path provided by a transmission medium via either; - physical separation, such as by multipair cable or - electrical separation, such as by frequency- or time-division multiplexing line. Also applies to conversion of PSTN Also know as Plain Old Telephone System, this refers to the world's collection of interconnected public telephone networks designed primarily for voice traffic. line to Digital line.

Single PSTN Also know as Plain Old Telephone System, this refers to the world's collection of interconnected public telephone networks designed primarily for voice traffic. , Multiline, ISDN2e Standard, ISDN2e Systems, ISDN30e - we also offer leased lines (or private circuits)

Also often known as a Private Circuit, a leased line is a permanent, always on connection between two locations. It is a dedicated, private line and only carries communications and traffic from your company, resulting in a guaranteed level of service. The line can be used for data, video and voice and is most effective when sharing bandwidth The physical characteristic of a telecommunications system that indicates the speed at which information can be transferred. For ADSL Asymmetrical Digital Subscriber Line - A telephone line with uneven transmission rates; half the transmission can attain speeds up to 640 kbps; the other half can attain speeds of 2.048 Mbps or greater in the opposite direction. , speeds of up to 8 Mb/s are currently offered, 2 Mb/s is sufficient to transmit a video signal. Technologies such as VDSL offer the possibility of providing data rates of up to 15 Mb/s. hungry applications between different offices.

A multiline is a group of telephone lines with one telephone number. The first line is known as the main exchange line, whilst the extra lines are known as auxiliary lines. The additional line/s (or auxiliary line) is added to the main exchange telephone line so there's no need for a new number.

Public Switched Telephony Network ( PSTN Also know as Plain Old Telephone System, this refers to the world's collection of interconnected public telephone networks designed primarily for voice traffic. ) is the analogue network for residential and business customers in the UK. Analogue lines are single lines that are primarily used for making voice calls, connecting to fax machines, franking machines, PDQ machines and connecting to a modem for dial up internet. They use copper wires.

ISDN An international standard for end-to-end digital transmission of voice, data, and signaling. In a videoconference it is a system that provides simultaneous voice, video, and text transmission between individual desktop videoconferencing systems and group (room) videoconferencing systems. stands for Integrated Services Digital Network. Unlike ISDN2e Standard, ISDN2e Systems lines can more than 2 channels, ISDN2e comes with 2 channels per connection. So if 4 channels are required order 2 ISDN2e System connections – this will create a single 4- channel In general, channel refers to the path between two endpoints. A single path provided by a transmission medium via either; - physical separation, such as by multipair cable or - electrical separation, such as by frequency- or time-division multiplexing line. ISDN2e System lines are very much like ISDN30es. They can have DDI (Direct Dial In numbers) ranges put on them and also Single Number DDIs. They are by far the more common of the two ISDN An international standard for end-to-end digital transmission of voice, data, and signaling. In a videoconference it is a system that provides simultaneous voice, video, and text transmission between individual desktop videoconferencing systems and group (room) videoconferencing systems. types.

"ISDN30e is an advanced digital solution for larger businesses. It is the equivalent of 30 analogue lines each of which work at 64kbps. ISDN30e is a high-performance voice and data service for modern business. Their digital technology gives higher line quality. And they use optical fibre cable, not copper wires like ISDN2e lines. An ISDN30e line provides the capacity for between 8 and 30 continuous voice calls. ISDN30e lines can be set up with DDIs and SNDDIs."

"Analogue lines only allow 1 call at a time. A Digital line consists of a digital connection between you and the local exchange and may be copper or fibre optic but it can also handle multiple voice and data events simultaneously, depending on how many channels are set up. The regular phone line which most people have in their home is an analogue line. Your voice is picked up by your telephone mouthpiece and then sent down the phone line as an analogue wave form. Regular modems work by convertin

There are 2 charges for this set up. BTO will charge us for the conversion of the PSTN Also know as Plain Old Telephone System, this refers to the world's collection of interconnected public telephone networks designed primarily for voice traffic. line to Digital System - which gives 2 channels. If the customer requires 4 channels we will need to supply another ISDN2e System line (as unlike ISDN30 you don't just add channels) which will provide the next two channels required. If the customer just wanted 2 channels, then the one conversion charge would apply, but as they want 4 channels, they need another ISDN2e System connection with the next 2 channels, which then groups together on the 1 number (unlike ISDN2e Standard which can only ever have 2 channels on 1 number). Over 10 channels or so, it's more cost effective for the customer to have an ISDN30e connection.

An SNDDI is a Single Number DDI (Direct Dialling In), whereas numbers in Ranges are DDI's (Direct Dialling In). They are individually priced the same with us as generic DDIs.

"We can have ""choose to refuse"" select service put on the numbers. When they get sales calls like that they can then set up a block for future calls. Price is £2.50 per month (no connection fee). The Provisioning team will be abe to confirm how long it takes for the service to go live. The customer will be able to bar the number of the nuisance call after they've hung up. They should also register with the Telephone Preference Service (this addresses UK calls): http the World Wide Web protocol that performs the request and retrieve functions of a server. Commonly seen as the first part of a website address. ://www.tpsonline.org.uk/ctps

We can have "choose to refuse" select service put on the numbers. When they get sales calls like that they can then set up a block for future calls. Price is £2.50 per month (no connection fee). The Provisioning team will be abe to confirm how long it takes for the service to go live. The customer will be able to bar the number of the nuisance call after they've hung up. They should also register with the Telephone Preference Service (this addresses UK calls): http the World Wide Web protocol that performs the request and retrieve functions of a server. Commonly seen as the first part of a website address. ://www.tpsonline.org.uk/ctps/what/ (this takes 28 days to go live). Provisioning can check if they are xdir and get that added, but obviously the numbers are on lists somewhere and for sales calls from abroad, there's not a lot else that can be done.

Yes the mail can be forwarded from the xyztiscali.co.uk domain to the xyz.co.uk domain. Whoever controls the DNS A general-purpose distributed, replicated, data query service chiefly used on Internet for translating hostnames into Internet addresses. records would need to make the change. In this case Tiscali.

For all domains that are registered but are not currently holding a web page Class could place a web forward on each Domain (this is included in the hosting package but needs to be requested by us) to a ‘holding Page’ (another words a web address) that Class will create (possibly located within our own web site) advising that this Domain is registered through Class and your sales number for any enquires. This does not exist currently.

When we create a hosting account, the person who pays for the domain is given a root account that gives them access to add/remove and alter email accounts via our webmail platform.  The root account is classed as the host administrator.

Their site can be transferred to us but to retain their existing email address they will have to request their current provider sets up forwarding to their new email hosting address with Class.

"The customer would have to find their own alternative domain name - or we can work with the customer to do that. Griffin do not do that. The best places to search for a new domain name is at: http the World Wide Web protocol that performs the request and retrieve functions of a server. Commonly seen as the first part of a website address. ://www.nominet.org.uk/other/whois/ Once the customer has found a domain name we need to complete the Domain Hosting section of the Hosting Order Form and send it to orders@ and request that an email is sent to Will Scully at Griffin (will.scully@griffin.com) so he can make sure the domain name is re

The customer would have to find their own alternative domain name - or we can work with the customer to do that. Griffin do not do that. The best places to search for a new domain name is at: http the World Wide Web protocol that performs the request and retrieve functions of a server. Commonly seen as the first part of a website address. ://www.nominet.org.uk/other/whois/ Once the customer has found a domain name we need to complete the Domain Hosting section of the Hosting Order Form and send it to orders@ and request that an email is sent to Will Scully at Griffin (will.scully@griffin.com) so he can make sure the domain name is registered as fast as possible.

The customer would have to find their own alternative domain name - or we can work with the customer to do that. Griffin do not do that. The best places to search for a new domain name is at: http the World Wide Web protocol that performs the request and retrieve functions of a server. Commonly seen as the first part of a website address. ://www.nominet.org.uk/other/whois/ Once the customer has found a domain name we need to complete the Domain Hosting section of the Hosting Order Form and send it to orders@ and request that an email is sent to Will Scully at Griffin (will.scully@griffin.com) so he can make sure the domain name is registered as fast as possible.

Griffin's spam filter runs a series of checks on the email’s content, wording, structure and the mail server that sent it. It then either tags the email’s subject heading with {spam} or it doesn’t accordingly

If there is no webspace attached to a domain – the error ‘Page could not be found’ would be shown

Hosting usually refers to a computer (or a network of servers) that stores the files of a web site which has web server software running on it, connected to the Internet. Your site is then said to be Hosted. Each website needs to have physical space where the files will be held. Generally this is done by purchasing space on a large web server which will host many different sites. Each site has its own area on the server which is typically accessed remotely using FTP (File Transfer Protocol). This web server can also act as an email server to facilitate the sending and receiving of emails but this can also be hosted on a completely different server, with no ill affects.

Only to residential customers and only as part of one of BT's call packages - free at the weekends with the Unlimited Weekend Plan; during the evening and at the weekend with the Unlimited Evening and Weekend Plan and anytime with the Unlimited Anytime Plan.

Yes, 0500 are freephone numbers originating with Cable and Wireless and we can port them to our Inbound Call Solutions services with ICS only at the moment.

We can pretty much have any inbound number transferred to us. Our suppliers cover BT, Cable & Wireless inbound sourced numbers.

Yes this can be arranged.

Gamma: Class can port DDI ranges & SNDDI’s providing a porting agreement is in place with the current provider/originating range holder of numbers– when it comes to splitting a DDI range, this is sometimes possible if in blocks but will depend on the configuration of the circuit and which DDIs are associated with which bearers. On the Gamma online porting form we can set out the DDI’s/SNDDI’s associated with the circuit and which we wish to port/cease/remain.

No, this is not possible. The reason for this is that we cannot apply a message to inbound/NGN numbers as this is a service which is not available on inbound number platforms. Applying "Caller Redirect" (which would give the appropriate message to callers) at the BT exchange to a customer's fixed exchange line/s is not appropriate as the customer is not having the changes made to the fixed exchange line/s - the service is only available if the customer has their fixed exchange line/s renumbered or ceased - inbound numbers are simply pointing inbound calls to the customer's fixed exchange line/s. The best course of action would be for the customer to set up required alternative inbound numbers (e.g. 0370...) with their 0870 numbers remaining live for a 3 month period in line with the new 03 number/s. The customer would then need to update their website and literature with the new numbers and advise clients as they ring in that the numbers have changed to the new number/s.

Yes - Class customers on fixed line services will be charged a 3p connection charge for outbound landline calls made to 0845 numbers. BT has imposed a connection charge for 0845, which we, like all Service Providers, have reluctantly had to pass on to our customers. Via our invoice we have advised all customers that calls to 0845 numbers have a 3 pence connection charge.

On the Sales Materials intranet site go to the Inbound sub-site and there's a sheet there called "Non geographic numbers - basics explained". That gives an overview of all the numbers including 0300 numbers. Pricing is on the current pricing sheet on the same page. 0300 numbers can be set up with call routing/management services. There is also a useful link on the Ofcom site: http the World Wide Web protocol that performs the request and retrieve functions of a server. Commonly seen as the first part of a website address. ://www.ofcom.org.uk/consult/condocs/numberingreview/statement/0300guidance/

IVR - short for Interactive Voice Response - is a technology that automates interactions with telephone callers.

A Telephone Number from a range of numbers in the National Telephone Numbering Plan, the digit structure of which contains no geographic significance for routing calls. A telephone number used to identify a type of service rather than a geographical location, such as freephone (080X), local call rate (084X), national call rate (087X) and premium rate (09X) services. Mobile, pager and personal numbers (07X) are also non-geographic numbers. 01/02 numbers can also be set up as non-geographic numbers on an NGN platform.

ISDN An international standard for end-to-end digital transmission of voice, data, and signaling. In a videoconference it is a system that provides simultaneous voice, video, and text transmission between individual desktop videoconferencing systems and group (room) videoconferencing systems. lines can be either - it varies from exchange to exchange.

ISDN An international standard for end-to-end digital transmission of voice, data, and signaling. In a videoconference it is a system that provides simultaneous voice, video, and text transmission between individual desktop videoconferencing systems and group (room) videoconferencing systems. stands for Integrated Services Digital Network. An ISDN An international standard for end-to-end digital transmission of voice, data, and signaling. In a videoconference it is a system that provides simultaneous voice, video, and text transmission between individual desktop videoconferencing systems and group (room) videoconferencing systems. line is a digital line - your computer connects to the ISDN An international standard for end-to-end digital transmission of voice, data, and signaling. In a videoconference it is a system that provides simultaneous voice, video, and text transmission between individual desktop videoconferencing systems and group (room) videoconferencing systems. line (via a terminal adaptor) without having to convert the data into sound first. ISDN An international standard for end-to-end digital transmission of voice, data, and signaling. In a videoconference it is a system that provides simultaneous voice, video, and text transmission between individual desktop videoconferencing systems and group (room) videoconferencing systems. handles multi- channel In general, channel refers to the path between two endpoints. A single path provided by a transmission medium via either; - physical separation, such as by multipair cable or - electrical separation, such as by frequency- or time-division multiplexing voice and data. A basic rate ISDN An international standard for end-to-end digital transmission of voice, data, and signaling. In a videoconference it is a system that provides simultaneous voice, video, and text transmission between individual desktop videoconferencing systems and group (room) videoconferencing systems. line provides two 'channels', each of which can be used for separate calls, thus equivalent to having two regular lines. Each of these channels also provides bandwidth The physical characteristic of a telecommunications system that indicates the speed at which information can be transferred. For ADSL Asymmetrical Digital Subscriber Line - A telephone line with uneven transmission rates; half the transmission can attain speeds up to 640 kbps; the other half can attain speeds of 2.048 Mbps or greater in the opposite direction. , speeds of up to 8 Mb/s are currently offered, 2 Mb/s is sufficient to transmit a video signal. Technologies such as VDSL offer the possibility of providing data rates of up to 15 Mb/s. for data transfer.

This is a time related charge - the charge by us should be the current "SFC for out of hours planned provision work" which will be in line with BT Retail - this covers 2 hours work. See Time Related Charges within the Common Portfolio Products price book on the intranet.

The customer will just type the name in the "Originator" field - although this is limited to 11 characters (including spaces)

No, there is number behind it so relies cannot be sent unless a mobile numer or email address is provided as part of the message.If the customer uses an originator name they also have to include a piece of text "Txt STOP 2 07781474274" at the end of the message to allow recipients of a message from a name, rather than a number, to opt out of receiving SMS Text messaging from that originator. Input "Txt STOP 2 07781474274 to decline further messages" but bear in mind that the total character count per message is 137 long and that includes the "Stop" text too. If customers want text messages to come back to their 1st Class Messaging portal they would use their system originator number (which is automatically provided with their account) and they'd just click on the Inbound SMS Text messaging button in their menu to view the messages from the portal.

Yes people can reply to the mobile number.

For Class contracted customer the cost is £15 for the lost SIM and £10 delivery. Customers who contract with Avant will be charged by Avant £15 (confirmed verbally by Avant this morning) which includes the SIM and first class royal mail postage, other delivery e.g. courier, will be additional cost. Customers who contract with Class but are with Avant e.g.  NCVO The National Council for Voluntary Organisations is a charity that gives voice and support to over 280,000 staff in voluntary and community organisations. With 7,000 organisations in membership, they are the largest umbrella body in the voluntary sector. and currently SCAPA, should be charged £25 and Avant requested to send the SIM by courier when the order is placed with Avant.

Once we have ordered a replacement, we can try to stop the order, but if it has gone through with the supplier, the customer is liable for the replacement kit. There are no returns.

Mobile broadband is the name used to describe various types of wireless high-speed internet access through a portable modem, telephone or other device (e.g. a USB dongle or data-card) via a mobile network. Various network standards may be used, such as GPRS, 3G, WiMAX, UMTS/HSPA, EV-DO and some portable satellite-based systems.

Class offers services with O2 and Vodafone currently.

Gamma: Class can port DDI ranges & SNDDI’s providing a porting agreement is in place with the current provider/originating range holder of numbers– when it comes to splitting a DDI range, this is sometimes possible if in blocks but will depend on the configuration of the circuit and which DDIs are associated with which bearers. On the Gamma online porting form we can set out the DDI’s/SNDDI’s associated with the circuit and which we wish to port/cease/remain.

We can offer a couple of options. 1) Port to a Virtual (VoIP number) inbound only with F+ service on which they apply call diversion to their new fixed line at the new location or 2) Port their number to be set up as an inbound number with Inbound Contact Point service and the customer then points their number to their new landline. Their original number will be ported to Gamma's platform and these are the two options they can have. They will have to pay for the std fixed line at the new address + the service/number rental for their ported number + forwarding charges to their new number.

It's where a customer takes their number with them, in the case of a fixed line, it will be out of their exchange area. For a mobile, it is when a customer changes networks or service provider

No.

No, you must have BT lines. It may well be worth changing your lines back to BT. You will be able to keep your existing telephone numbers and we will soon be able to arrange this for you.

Yes we can. Indeed, it isn't unusual now for customers not to entrust all their lines and calls to us. Class is able to migrate all existing analogue, ISDN An international standard for end-to-end digital transmission of voice, data, and signaling. In a videoconference it is a system that provides simultaneous voice, video, and text transmission between individual desktop videoconferencing systems and group (room) videoconferencing systems. lines and network services.

Yes apart from any calls that begin with 1 (e.g. operator), and 999. These calls will be carried directly by BT.

No. All calls are billed per second with no call connection charge. BT impose a 4.2p minimum call charge on every call. That's equivalent to over a 2-minute local call. Just think of all the short calls you make, including faxes.

Yes. Gather as much information on the customer's circuit/s as possible including circuit numbers, addresses, size of the circuit/s, point to points for where and a full copy of their most recent bill and we can take it from there. Work with Simon and Pedro to cover the provisioning/takeover etc. Speak with Julian about the pricing and technical requirements.

Also often known as a Private Circuit, a leased line is a permanent, always on connection between two locations. It is a dedicated, private line and only carries communications and traffic from your company, resulting in a guaranteed level of service. The line can be used for data, video and voice and is most effective when sharing bandwidth The physical characteristic of a telecommunications system that indicates the speed at which information can be transferred. For ADSL Asymmetrical Digital Subscriber Line - A telephone line with uneven transmission rates; half the transmission can attain speeds up to 640 kbps; the other half can attain speeds of 2.048 Mbps or greater in the opposite direction. , speeds of up to 8 Mb/s are currently offered, 2 Mb/s is sufficient to transmit a video signal. Technologies such as VDSL offer the possibility of providing data rates of up to 15 Mb/s. hungry applications between different offices.

No, the customer will only get a total of 2 meg data transfer on that line. The line can also not be used for calls - data only.

SDSL A version of DSL Broadband service where the upload speeds and download speeds are the same - a separate line for voice is required (unless VoIP is used) (Symmetric Digital Subscriber Line) is high-speed Internet access service with matching upstream and downstream data rates. That is, data can be sent to the Internet from the client machine or received from the Internet with equal bandwidth The physical characteristic of a telecommunications system that indicates the speed at which information can be transferred. For ADSL Asymmetrical Digital Subscriber Line - A telephone line with uneven transmission rates; half the transmission can attain speeds up to 640 kbps; the other half can attain speeds of 2.048 Mbps or greater in the opposite direction. , speeds of up to 8 Mb/s are currently offered, 2 Mb/s is sufficient to transmit a video signal. Technologies such as VDSL offer the possibility of providing data rates of up to 15 Mb/s. availability in both directions. Normally, DSL Broadband service service is asymmetrical ( ADSL Asymmetrical Digital Subscriber Line - A telephone line with uneven transmission rates; half the transmission can attain speeds up to 640 kbps; the other half can attain speeds of 2.048 Mbps or greater in the opposite direction. ), with the bulk of the bandwidth The physical characteristic of a telecommunications system that indicates the speed at which information can be transferred. For ADSL Asymmetrical Digital Subscriber Line - A telephone line with uneven transmission rates; half the transmission can attain speeds up to 640 kbps; the other half can attain speeds of 2.048 Mbps or greater in the opposite direction. , speeds of up to 8 Mb/s are currently offered, 2 Mb/s is sufficient to transmit a video signal. Technologies such as VDSL offer the possibility of providing data rates of up to 15 Mb/s. reserved for receiving data, not sending it. SDSL A version of DSL Broadband service where the upload speeds and download speeds are the same - a separate line for voice is required (unless VoIP is used) is normally used by businesses with a Web presence In computing, Presence is defined as the "availability and willingness of the user (presentity) for communication". Presence information is published by individuals for other systems users, known as 'watchers' or 'subscribers', to indicate their communication state. Although not limited to IP communications, it has become synonymous with IP applications such as VoIP and Instant Messaging. , VPN, extranet or intranet needs. In these cases the client server may be required to upload large streams of data to the Internet on a regular basis. ADSL Asymmetrical Digital Subscriber Line - A telephone line with uneven transmission rates; half the transmission can attain speeds up to 640 kbps; the other half can attain speeds of 2.048 Mbps or greater in the opposite direction. would be slow and inadequate for this purpose, as the bandwidth The physical characteristic of a telecommunications system that indicates the speed at which information can be transferred. For ADSL Asymmetrical Digital Subscriber Line - A telephone line with uneven transmission rates; half the transmission can attain speeds up to 640 kbps; the other half can attain speeds of 2.048 Mbps or greater in the opposite direction. , speeds of up to 8 Mb/s are currently offered, 2 Mb/s is sufficient to transmit a video signal. Technologies such as VDSL offer the possibility of providing data rates of up to 15 Mb/s. available for uploading is normally less than 1 megabit per second (mbps). SDSL A version of DSL Broadband service where the upload speeds and download speeds are the same - a separate line for voice is required (unless VoIP is used) bandwidth The physical characteristic of a telecommunications system that indicates the speed at which information can be transferred. For ADSL Asymmetrical Digital Subscriber Line - A telephone line with uneven transmission rates; half the transmission can attain speeds up to 640 kbps; the other half can attain speeds of 2.048 Mbps or greater in the opposite direction. , speeds of up to 8 Mb/s are currently offered, 2 Mb/s is sufficient to transmit a video signal. Technologies such as VDSL offer the possibility of providing data rates of up to 15 Mb/s. can be as high as 7 mbps in both directions. An Internet service provider offering SDSL A version of DSL Broadband service where the upload speeds and download speeds are the same - a separate line for voice is required (unless VoIP is used) may offer different grades for varying prices. The faster the data rate, the more expensive the service. Usually, long-term contracts are required for SDSL A version of DSL Broadband service where the upload speeds and download speeds are the same - a separate line for voice is required (unless VoIP is used) service regardless of the grade chosen. SDSL A version of DSL Broadband service where the upload speeds and download speeds are the same - a separate line for voice is required (unless VoIP is used) utilizes a digital frequency traveling across existing copper telephones lines to send and receive data. When using the telephone line for SDSL A version of DSL Broadband service where the upload speeds and download speeds are the same - a separate line for voice is required (unless VoIP is used) service, phone and fax services on that line must be suspended. Therefore a dedicated second, or additional, line is needed for SDSL A version of DSL Broadband service where the upload speeds and download speeds are the same - a separate line for voice is required (unless VoIP is used) service. This differs from ADSL Asymmetrical Digital Subscriber Line - A telephone line with uneven transmission rates; half the transmission can attain speeds up to 640 kbps; the other half can attain speeds of 2.048 Mbps or greater in the opposite direction. , which "leaves room" for both standard analog telephone equipment and the digital signal, so that one can talk on the phone or use a fax machine while online. SDSL A version of DSL Broadband service where the upload speeds and download speeds are the same - a separate line for voice is required (unless VoIP is used) service is an "always on" service, meaning that the computer is actively connected to the Internet whenever powered up. If the computer always remains on, the Internet connection will be continuously active.

TCD cannot be applied on specific date and time. You cannot ask for a time or date for the TCD to be activated. If a TCD order has been placed before 4pm it should be issued the same day. If the order is placed after 4pm it will be issued for the next day.

Smart Divert is only applicable on Analogue lines, there is admin controlled call divert or check with their phone system maintainers as they might be able to set something up in their phone system.

The customer could have End User Controlled Call Barring with PIN the PIN is a like a password that prevents other people from using your service. It is numeric code used to unlock the phone and/or complete a call or data transmission. It must be entered each time you use the phone, unless you disable it. (Mobile services) . In order to get the benefits of Call Barring the end user will need a Touch Tone phone switched to Tone Dialling.

Select Services are additional features which customers can have on their telephone lines (what they can have depends on their line type) which allow them to divert calls, barr calls, take messages and so forth. Some of these services can be applied direct to the customer's line or at the exchange. BT now calls them Calling Features.

Standard Care - now referred to by BT as maintenance service Level 1 Operates during working hours (0800 - 1700 hrs Monday to Friday, excluding Bank and Public Holidays). BT aim to respond to a fault report received before 1700 hrs on one working day by the end of the next working day. Work will be carried out only during working hours. Prompt Care - now called Enhanced maintenance service Level 2 Operates during the period 0800 - 1700 hrs Monday to Saturday, excluding Bank and Public Holidays. BT will respond within 4 working hours of receipt of a fault report. If the fault is not cleared during this period, BT will advise the customer of the progress being made to clear the fault via the contact. If staff are available, BT may, at the customer's request, continue to work on a fault reported under Prompt Care conditions outside working hours without a break. BT may make additional charges. This service is not available to customers using PSTN Also know as Plain Old Telephone System, this refers to the world's collection of interconnected public telephone networks designed primarily for voice traffic. split line voice service. Total Care - now referred to by BT as Enhanced maintenance service Level 3 Operates 24 Hours per day, 7 days a week including Bank and Public Holidays. BT will respond within 4 hours of receipt of a fault report but this does not apply to faults which do not immediately affect the use of equipment by the customer. If the fault is not cleared during this period, BT will advise the customer of progress being made to clear the fault via the contact. All this information is available within the Common Portfolio products workbook under "Maintenance Charges"

Analogue phones are telephone handsets that use an old, non-digital, method of communicating. The term analogue phone is often used to describe handsets that are used in the home, and that are not the DECT Is a digital wireless technology that is being used for local cordless coverage in both home and corporate phone systems. A very flexible standard, it can be applied to cordless PBX, wireless local loop, and dual mode GSM/DECT systems. (cordless) type, but there are also business handsets available for companies that have a simple, standard BT telephone connection, or who have older phone systems in the office. The main difference between a digital and an analogue phone is that the either the phone connects directly in to an analogue port, for example in the home the phone goes straight in to the BT socket. Digital phones are often quoted as having better call quality, but this is often a misnomer since the signal is usually converted to an anologue signal at some point before it reaches the person that you are calling. Analogue handsets tend to be cheaper, and have less features than a digital handset. This is partly down to the fact that analogue handsets are less capable, and digital networks provide far more features, but it's also down to price point. Analogue handsets are usually much cheaper than digital phones.

Avaya and NEC systems.

Voice over Internet protocol. This is the technology used to transmit voice conversations over a data network using IP. This is done by digitizing voice into discrete packets that are transferred independently over the network, instead of traditional circuit-committed protocols of the PSTN Also know as Plain Old Telephone System, this refers to the world's collection of interconnected public telephone networks designed primarily for voice traffic. .

We have launched FeaturePlus as small office solution with a portal and IP Phones or Terminal Adaptors for use with customers own compatible phones. But it is dependent on the quality of the connection - ADSL Asymmetrical Digital Subscriber Line - A telephone line with uneven transmission rates; half the transmission can attain speeds up to 640 kbps; the other half can attain speeds of 2.048 Mbps or greater in the opposite direction. . We prefer that the customer has a dedicated Griffin ADSL Asymmetrical Digital Subscriber Line - A telephone line with uneven transmission rates; half the transmission can attain speeds up to 640 kbps; the other half can attain speeds of 2.048 Mbps or greater in the opposite direction. service set up with voice priority applied and uses the connection only for their F+. They will need another ADSL Asymmetrical Digital Subscriber Line - A telephone line with uneven transmission rates; half the transmission can attain speeds up to 640 kbps; the other half can attain speeds of 2.048 Mbps or greater in the opposite direction. connection for data requirements. We also offer customers the opportunity for Virtual Numbers - geographic inbound only numbers - they can port-in existing geographic numbers if they wish to keep their telephone number but move out of the area - that number is set up as inbound only and can be set up as an inbound geographic number - with Contact Point call handling or as a VoIP virtual number with F+ portal. Prices vary for calls and services. Refer to the current pricing sheets. We are also testing IP Direct Connect - SIP An application-layer control protocol, a Signaling protocol for Internet Telephony. SIP can establish sessions for features such as audio/videoconferencing, interactive gaming, and call forwarding to be deployed over IP networks thus enabling service providers to integrate basic IP telephony services with Web, e-mail, and chat services trunking using Gamma's IP network. This is available for sale under special circumstances.