Class Telecommunications

Customer case studies

Displaying 1 - 3 of 7 Case studies

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Volunteer recruitment campaign benefits from network based call management plan

Faced with the challenge of receiving a high volume of calls from a nationwide campaign to recruit volunteers, our customer needed to ensure that all calls were handled promptly. In the region of 100,000 calls were expected in a short period of time - it was important to record and capture all caller details for fulfilment
Simple 'Time of Day' call routing plan ensures success of 24 hour helpline

Setting up of a new 24 hour helpline created a potential problem for handling calls out of office hours and at weekends. Our customer has been able to organise a team of volunteers working from home to receive calls to the helpline on a rota basis, but needed an affordable call management solution to route calls to them
'Regional Based' call routing plan gives callers the benefit of local advice

Our customer planned to improve the way calls to a central 0844 legal advice helpline were handled, and to ensure that callers were able to talk directly to their local office by calling one non-geographic number. In the case of Scotland, this was particularly important due to the differences in Scottish law. A facility to record calls was also part of the customer's requirements

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Non-geographic numbers - network fault resolved

Non-geographic network fault of 13 April confirmed as cleared on 14 April.
Major Network Fault 31 March - London and surrounding areas - resolved

Please note that the network fault which occurred on 31 March has now been resolved.
Class next generation ADSL is now available!

We have expanded our ADSL Asymmetrical Digital Subscriber Line - A telephone line with uneven transmission rates; half the transmission can attain speeds up to 640 kbps; the other half can attain speeds of 2.048 Mbps or greater in the opposite direction. portfolio and are now able to offer a far wider range of ADSL Asymmetrical Digital Subscriber Line - A telephone line with uneven transmission rates; half the transmission can attain speeds up to 640 kbps; the other half can attain speeds of 2.048 Mbps or greater in the opposite direction. services from our standard Up to 8MB Max broadband to more technical options including, ADSL Asymmetrical Digital Subscriber Line - A telephone line with uneven transmission rates; half the transmission can attain speeds up to 640 kbps; the other half can attain speeds of 2.048 Mbps or greater in the opposite direction. 2+ Annex M, EBSA and ADSL Asymmetrical Digital Subscriber Line - A telephone line with uneven transmission rates; half the transmission can attain speeds up to 640 kbps; the other half can attain speeds of 2.048 Mbps or greater in the opposite direction. Failover.