Simple 'Time of Day' call routing plan ensures success of 24 hour helpline
Setting up of a new 24 hour helpline created a potential problem for handling calls out of office hours and at weekends. Our customer has been able to organise a team of volunteers working from home to receive calls to the helpline on a rota basis, but needed an affordable call management solution to route calls to them
Class call plan solution
- 0800 number
- A ‘time of day’ plan to route calls to the office during office hours, and to the home workers out of office hours, including weekends
- The 0800 number is pointed to the home worker landline number – either on a pre-determined rota basis – or using a more advanced system that allows the home workers to log on – and log off – according to their availability to take calls.
- A management information package to provide all relevant call statistics
The benefits
- The 0800 number encourages people to call
- The calls are handled on our network freeing up the customer’s resources and allowing the home workers access
- Complete call handling flexibility
- Our management statistics package enabled the customer to evaluate all the call pattern data enabling efficiency modifications to be made to the home worker rota
- Low cost flexible solution
- Easy and quick to set up
Latest News
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Non-geographic numbers - network fault resolved
Non-geographic network fault of 13 April confirmed as cleared on 14 April.
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Major Network Fault 31 March - London and surrounding areas - resolved
Please note that the network fault which occurred on 31 March has now been resolved.
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Class next generation ADSL is now available!
We have expanded our ADSL Asymmetrical Digital Subscriber Line - A telephone line with uneven transmission rates; half the transmission can attain speeds up to 640 kbps; the other half can attain speeds of 2.048 Mbps or greater in the opposite direction. portfolio and are now able to offer a far wider range of ADSL Asymmetrical Digital Subscriber Line - A telephone line with uneven transmission rates; half the transmission can attain speeds up to 640 kbps; the other half can attain speeds of 2.048 Mbps or greater in the opposite direction. services from our standard Up to 8MB Max broadband to more technical options including, ADSL Asymmetrical Digital Subscriber Line - A telephone line with uneven transmission rates; half the transmission can attain speeds up to 640 kbps; the other half can attain speeds of 2.048 Mbps or greater in the opposite direction. 2+ Annex M, EBSA and ADSL Asymmetrical Digital Subscriber Line - A telephone line with uneven transmission rates; half the transmission can attain speeds up to 640 kbps; the other half can attain speeds of 2.048 Mbps or greater in the opposite direction. Failover.
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