Class Telecommunications

Faced with the challenge of receiving a high volume of calls from a nationwide campaign to recruit volunteers, our customer needed to ensure that all calls were handled promptly. In the region of 100,000 calls were expected in a short period of time - it was important to record and capture all caller details for fulfilment

Class call plan solution:

• 0800 number to feature in the recruitment campaign.
• A network based greetings message
• A network based automatic recording facility to capture all the relevant caller details
• A web based message retrieval system
• A management information package to track and evaluate all call statistics

The benefits

• The 0800 number encourages people to call
• The calls are handled on our network freeing up the customer’s already over-stretched resources
• The web based message retrieval system allows access from multiple sites for transcribing the caller’s data, ensuring a prompt response to potential volunteers.
• Our management statistics package enables all call pattern data to be evaluated i.e. regional variations, time of day/date of call, call duration etc.
• Providing a ‘network’ based solution has provided an affordable and flexible solution.
• Option to archive all messages if required
• Low cost flexible solution avoiding large capital outlay