Volunteer recruitment campaign benefits from network based call management plan
Faced with the challenge of receiving a high volume of calls from a nationwide campaign to recruit volunteers, our customer needed to ensure that all calls were handled promptly. In the region of 100,000 calls were expected in a short period of time - it was important to record and capture all caller details for fulfilment
Class call plan solution:
- 0800 number to feature in the recruitment campaign.
- A network based greetings message
- A network based automatic recording facility to capture all the relevant caller details
- A web based message retrieval system
- A management information package to track and evaluate all call statistics
The benefits
- The 0800 number encourages people to call
- The calls are handled on our network freeing up the customer’s already over-stretched resources
- The web based message retrieval system allows access from multiple sites for transcribing the caller’s data, ensuring a prompt response to potential volunteers.
- Our management statistics package enables all call pattern data to be evaluated i.e. regional variations, time of day/date of call, call duration etc.
- Providing a ‘network’ based solution has provided an affordable and flexible solution.
- Option to archive all messages if required
- Low cost flexible solution avoiding large capital outlay

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