Volunteer recruitment campaign benefits from network based call management plan
Faced with the challenge of receiving a high volume of calls from a nationwide campaign to recruit volunteers, our customer needed to ensure that all calls were handled promptly. In the region of 100,000 calls were expected in a short period of time - it was important to record and capture all caller details for fulfilment
Class call plan solution:
- 0800 number to feature in the recruitment campaign.
- A network based greetings message
- A network based automatic recording facility to capture all the relevant caller details
- A web based message retrieval system
- A management information package to track and evaluate all call statistics
The benefits
- The 0800 number encourages people to call
- The calls are handled on our network freeing up the customer’s already over-stretched resources
- The web based message retrieval system allows access from multiple sites for transcribing the caller’s data, ensuring a prompt response to potential volunteers.
- Our management statistics package enables all call pattern data to be evaluated i.e. regional variations, time of day/date of call, call duration etc.
- Providing a ‘network’ based solution has provided an affordable and flexible solution.
- Option to archive all messages if required
- Low cost flexible solution avoiding large capital outlay
Latest News
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Non-geographic numbers - network fault resolved
Non-geographic network fault of 13 April confirmed as cleared on 14 April.
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Major Network Fault 31 March - London and surrounding areas - resolved
Please note that the network fault which occurred on 31 March has now been resolved.
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Class next generation ADSL is now available!
We have expanded our ADSL Asymmetrical Digital Subscriber Line - A telephone line with uneven transmission rates; half the transmission can attain speeds up to 640 kbps; the other half can attain speeds of 2.048 Mbps or greater in the opposite direction. portfolio and are now able to offer a far wider range of ADSL Asymmetrical Digital Subscriber Line - A telephone line with uneven transmission rates; half the transmission can attain speeds up to 640 kbps; the other half can attain speeds of 2.048 Mbps or greater in the opposite direction. services from our standard Up to 8MB Max broadband to more technical options including, ADSL Asymmetrical Digital Subscriber Line - A telephone line with uneven transmission rates; half the transmission can attain speeds up to 640 kbps; the other half can attain speeds of 2.048 Mbps or greater in the opposite direction. 2+ Annex M, EBSA and ADSL Asymmetrical Digital Subscriber Line - A telephone line with uneven transmission rates; half the transmission can attain speeds up to 640 kbps; the other half can attain speeds of 2.048 Mbps or greater in the opposite direction. Failover.
The only approved provider to:
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