Class Telecommunications

Customer case studies

Displaying 4 - 6 of 8 Case studies

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1. 'Regional Based' call routing plan gives callers the benefit of local advice

   Our customer planned to improve the way calls to a central 0844 legal advice helpline were handled, and to ensure that callers were able to talk directly to their local office by calling one non-geographic number. In the case of Scotland, this was particularly important due to the differences in Scottish law. A facility to record calls was also part of the customer's requirements

2. Why the NACCC opted for Class

   Selecting Class as their single telecoms supplier provided the best solution for the National Association of Child Contact Centres (NACCC)

3. Class helps mental health charity simplify their telecoms administration and save money

   Managing a voluntary organisation with sites and projects spread around the country can be can be a difficult business. In the case of Hafal, a national mental health charity, having 63 projects across Wales presented a considerable administrative challenge, particularly in establishing an efficient and money-saving approach to telecoms.

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