Online intelligent routing
Our online Intelligent Routing plans let you take control yourself making it even easier for you to manage and control your inbound calls with all the functionality you need
With our online Intelligent Routing plans you take control of your inbound calls via an online portal. All of your inbound numbers and the Intelligent Routing plans assigned to them are accessible via a single, secure portal. This will allow you to make instant changes to how your calls are delivered via the web at any time of the day – from your own PC.
You can also view your call statistics online in the form of interactive graphs or simple tables - your choice.
More ways our inbound services will help you manage your calls
If your requirements are more complex and you need some further functionality within your call plan, we can do that too...
Mid-Call Transfer
Mid-Call Transfer allows callers to be transferred elsewhere without re-dialling, as you can with a telephone system, thus enabling multiple sites to act as one.
Call Record
Call Record allows conversations to be recorded at the touch of a button or automatically without having to invest in costly recording equipment. Call Record is ideal for training, quality control and for organisations that have a legal or regulatory requirement to record calls.
Zone Plan
A Zone plan routes calls geographically based on criteria such as the STD code or Postcode.
This enables you to advertise one number across the UK and still have calls answered locally to where they were made.
These are just a few examples of some of the additional "bolt-on" and bespoke inbound call management services you can request from Class.
Benefits of non-geographic numbers
- Deliver calls to any existing landline number
- Project a national presence In computing, Presence is defined as the "availability and willingness of the user (presentity) for communication". Presence information is published by individuals for other systems users, known as 'watchers' or 'subscribers', to indicate their communication state. Although not limited to IP communications, it has become synonymous with IP applications such as VoIP and Instant Messaging.
- Maximise the effectiveness of your advertising
- Keep your numbers even when relocating
- Redirect calls to different landline numbers and locations
- Choose from a range of Intelligent Routing plans to suit your needs
- Vital for planning disaster recovery
The only approved provider to:
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The only approved provider to:
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Givons House, Givons Grove, Leatherhead, Surrey, KT22 8LY - Tel: +44 (0)800 652 3170
